TERMS & CONDITIONS

Shipping Schedule:

We aim to dispatch boxes within 5-7 business days, from your order.

Once boxes leave our warehouse they are subject to our shipping estimates, we use Royal Mail. You’ll be notified when your order has been shipped, please not, the shipping times may vary and sometimes take a little longer than advertised.

Damaged/Lost/Missing Goods:

If your box never arrives, arrives damaged, or has items missing, please get in touch with customer services by emailing [email protected] as soon as possible in order for us to resolve the situation.

Box contents:

Sometimes, the contents of boxes can vary slightly due to demand. This happens very rarely, but items would be very similar and still allow you to complete the projects inside the box.

Returns:

We know that sometimes you may just want to return a box. You have 30 days from when your box is delivered to make a return and be eligible for a refund. The box must be unopened and in the same condition as it was when it was shipped. The cost of shipping the box must be covered by you. 

The returns address is: 

My Handmade Christmas Ltd
Tower Court
Clifton Moor
York, YO30 4XL

Please write your full name and order number clearly on the box. It must be unopened. Post this back to us via 2nd class (obtaining proof of postage)

Once we have received the returned box, we will process your refund. To the original payment method. Please allow up to 14 days for this to be processed.

VAT:

My Handmade Christmas Ltd is not currently VAT registered. There is no VAT charged to you.

Promotions:

Please read the official rules that accompany each special offer, coupon, discount, contest and sweepstakes that we may offer or conduct. Special offers, coupons, or discounts cannot be used in conjunction with other offers.  Limit one promotion per order.

Governing Law & Jurisdiction:

Please note that these Terms, their subject matter and their formation, are governed by English law. You and we both agree to the exclusive jurisdiction of the courts of England and Wales.